Returns & Exchange

We at herbovedacare.com believe in keeping our dear customers happy and satisfied with all their experiences with us. We serve you the best quality genuine herbal products. Nevertheless if you want to make some returns, we ensure you a hassle free and an easy return policy.

  • You must inform us about your return within 7 days from the date of delivery. Mail us at info@herbovedacare.com
  • The return of the product is to be done on your side and you will have to bear the expenses of return shipping. We currently do not provide a reverse pick up service.
  • The product should reach us in its original condition without any damage or any other kind of tampering and if the product is shipped or is in transit, the refund will be initiated once we get the product back in the warehouse.
  • The product should be returned in a well packed box so as to avoid any damage in the transit.
  • The shipping address of herbovedacare.com should be clearly mentioned on the package to be returned and in complete detail.
  • Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy.
  • If the returned product fails the quality check, then same product will be shipped back to the customer and Refund will not be done.
  • Place your item in its original packaging mentioning your Name, Order no. and Mobile Number, on the top of the box, and insert the original invoice.
  • In case of exchange, the final price of exchanged products should be equal to or more than the price of returned items.
  • Exchanged product is dispatched as soon as the returned item/s has passed product inspection.
  • In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.

Cancellation of Orders:

If you wish to cancel your order with us please note:
  • The order can only be cancelled if it has not already been shipped.  If the order has been paid for through a credit card or net banking and has not yet been shipped, we will refund the order in full amount.
  • However, once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side.

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